Information you share
When you submit a form, we receive your name, email, optional contact and company details, selected service, message, and any project details you provide. We use this information to respond to your inquiry and discuss the work you requested.
How information is handled
Inquiries are delivered through our configured email provider. Hosting and email providers process information necessary to provide their services. We do not sell inquiry information. A hashed network identifier may be retained for up to one hour to limit form abuse. Please do not submit passwords, payment details, or sensitive records through these forms.
Discovery call bookings
If you book a discovery call, we collect your name, email address, selected time and time zone, meeting method, and any optional phone, company or project details you provide. We use them to arrange and manage the appointment, send confirmations and updates, and discuss your inquiry. The booking system stores the appointment and a consent record on our hosting account.
The business owner can connect a Google Calendar to check busy times and create, change or remove appointment events. Routine availability checks use busy intervals rather than event details. A booking event may include your email address as an attendee and the appointment reference and meeting details. If you choose a video call, Zoom creates the meeting and supplies its joining link. Our email provider delivers appointment messages. We do not use calendar data for advertising or sell booking information. Contact us to request access, correction or deletion of your booking information, subject to applicable recordkeeping needs.
Mobile information and SMS consent
SMS preferences are optional, separate, and unchecked by default. Providing a phone number or accepting this privacy policy does not subscribe you to SMS. When you submit a form, your selected preferences, phone number, disclosure version and wording, source form, and submission time are included in the inquiry email as a consent record.
We do not sell or share mobile information with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent are not shared with third parties for their marketing. Service providers may process this information only as necessary to deliver our communications and support the service.
Reply STOP to opt out of SMS or HELP for assistance. You may also contact us using the email below. Choosing not to receive SMS does not affect your ability to purchase services.
Retention and your choices
We retain correspondence as needed to handle the inquiry and any resulting business relationship. Contact us to request access, correction, or deletion of your inquiry information, subject to applicable recordkeeping requirements.
Cookies and external services
Google Analytics and Meta Pixel are optional and remain off until you choose them. Google Analytics measures audience use. Meta Pixel measures marketing activity only after you separately select “Meta Pixel marketing” or accept all optional cookies. Rejecting optional cookies does not prevent browsing or submitting an inquiry.
Google Analytics helps us understand page visits and how visitors use the website. With your separate marketing choice, Meta Pixel measures consented public-page views, service-page views, successful enquiry submissions, and clicks to WhatsApp. These services may process cookie identifiers, device and browser information, and page and event information. Meta event URLs omit query strings; we do not send form contents, names, email addresses, phone numbers, project briefs, or appointment details. Advertising features in Google Analytics are disabled.
Your choice is stored in your browser for 180 days solely to remember your separate Analytics and marketing preferences. Use “Cookie settings” in the footer to change either choice at any time. Withdrawing consent stops future collection and removes accessible first-party Analytics and Meta Pixel cookies; it does not delete data already collected by those providers. If browser storage is unavailable, the choice applies to the current page session and may be requested again.
Opening WhatsApp or a portfolio website takes you to a separate service with its own privacy practices. For details about Google’s processing, see Google’s Privacy Policy. Meta’s data practices are described in Meta’s Privacy Policy.
Contact
Questions? Email info@cactusdigitalmedia.ng.